Who’s responsible for this codeshare confusion?
In a world of airline code-sharing and outsourced call centers, who takes ultimate responsibility when something goes wrong with your flight?
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
But no one told me the pool was closed!
Renee Fasanella’s son is booked at a water park for spring break. Problem is, none of the pools are open. Why didn’t anyone mention that, and can he get his money back?
How much is your stolen property worth? Who can say?
Theft happens. Even at a hotel with a sterling reputation, like Marriott.
When did the warranty on my TV expire? We can’t agree!
Jennifer Mason’s TV is on the blink. She thinks Vizio should repair it, but the manufacturer says it’s out of warranty. Who’s right?
Can breast-feeding activists have it both ways on a plane?
One of the hot discussions this summer centered around the rights of mothers to nurse their babies on a plane.
Is this discount airline ticket a lost cause?
Carole Brown’s airline ticket — or lack of a ticket — is probably a lost cause. But this being Monday, when I present a borderline case, I’m not 100 percent certain of it.
Are airlines unjustly profiting from ticket change fees?
What’s the best way to correct the name on an airline ticket? If you’re Akshay Malhotra, the answer is: Buy a new one, of course!
Payless denies car rental damage appeal, but did this driver give in too soon?
Payless wanted Shannon Lewis to pay up after it claimed she damaged one of its rental cars in Las Vegas.
My mobile phone doesn’t work — how about a refund?
Konstantin Goranovic’s wife’s T-Mobile phone doesn’t work. Never has. He wants out of his contract. But T-Mobile won’t let him. Why not?
How passengers exact revenge on fee-happy airlines
Aaron Fox is not the vindictive type. He’s a surfer, which if you look it up in the dictionary, is synonymous with “laid back.”