How one “disappointed” Dish customer fixed his own problem (and you can, too)
I’ve always said the best cases are the ones where consumers fix their problem themselves, and that’s especially true for Jeff Smith.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
If they resell my room, why can’t I get a refund?
Just before Gerald and Byrone LoCasale set sail on an 18-day Princess cruise from Fort Lauderdale, Fla., to Los Angeles, disaster struck.
It’s time for an Uber of the skies
Airbnb changed the hotel industry. Uber changed ground transportation. So why can’t the same change happen for air travel?
What to expect when you’re traveling in 2016
2016 will be a great year to travel.
And expensive. Maybe frustrating, too.
Don’t take “no” for an answer until you read this story
If you’re thinking of taking “no” for an answer from a travel company, let Alan Schroeder talk you out of it.
Forced to “upgrade” on a United Airlines flight – is this deceptive?
Barbara Acosta was duped by United Airlines. When she checked in, she had to upgrade to economy plus seats because economy seats were gone.
Beware! “Last” class is taking flight
Think coach class can’t get any worse? Think again.
Big airlines are working hard to make their economy-class sections more “competitive” with discount carriers. Seats are getting smaller and service is scarce. There’s even a name for this new airborne experience: “last class.”
When a traveler dies, do survivors get a refund?
Marlene Eckert was looking forward to a spring river cruise in southern France, which included planned ports of call in scenic Lyon, Beaujolais, Arles and Avignon, along with an extension to Nice. But in January, her husband suffered a massive heart attack and died.
Flight experience disparities, I think I’m going to vomit
It was the kind of article I could have written. I should have written.