LastPass was the perfect way to remember my login information, but now it doesn't work. Maybe that isn't a bad thing.

Help! My LastPass login doesn’t work. What’s the fix?

Before passwords got complicated, and before the massive data breaches scared the living daylights out of us, LastPass was the perfect app for remembering my login information. It stored all of my passwords on my laptop and recalled them securely whenever I needed them.

Until one day, it didn’t.

There's an intruder in Linda Jones's apartment. She thinks she's entitled to a refund from Booking.com for the inconvenience. But you will never, ever, guess how this case resolves.

I have an intruder in my apartment! Do I deserve a refund?

There’s an intruder in Linda Jones’s apartment. She thinks she’s entitled to a refund from Booking.com for the inconvenience. But you will never — not in a million years — guess how this case resolves.

Her problem is about more than travel safety and corporate intransigence. It’s about the power of a single word. In this case, it’s an email address.