Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Is it my imagination, or are travel companies getting pushier?
The come-ons include repeated invitations to return to a hotel or restaurant, high-pressure pitches to “like” a company’s Facebook account and urgent requests for positive online reviews. As summer vacations fade into memory, the aggressiveness has never been more obvious.
If you rented a vacation home this summer, you probably have a story like Michelle Lawson’s. She has lost count of the times she has checked into an apartment, only to find that it’s lacking something important, such as towels, soap, a working dishwasher or an Internet connection.
What are the best travel insurance companies? That’s easy: I list them in my annual Readers’ Choice Awards.
The best policies? That’s not easy.
You can always cancel.
Those are the four most dangerous words a consumer can hear.
They’re often preceded by: “Don’t worry!”
Did you hear about the guy who ordered a gift card that didn’t work? When he tried to exchange it, the company told him to get lost.
True story. How do I know? Because it’s my story.
Fellow travelers, it’s not too soon to start thinking about your 2018 itineraries.
The flying experience is worse than it was five years ago, and the worst time of the year to fly is now, according to a new survey.
But you probably didn’t need a survey to tell you that. And yet, here we are with a new Morning Consult research, commissioned by the U.S. Travel Association, a trade association that almost never says a bad word about airlines.
Merry Christmas, indeed.
What do you want for the holidays? If you’re Paulina Want, how about a little honesty?
This is the Wild Thing. It’s a fun, practical luggage ID made by our friends at Pomchies right here in my home state of Arizona. I’ve given away this frilly fabric accessory, called a Pom ID, to supporters of my website for the last few years.
Airlines sure do love their fees, don’t they?
A recent U.S. Government Accountability Office (GAO) report revealed that domestic air carriers collected $7.1 billion in revenue from checked-bag and changed-reservations fees last year. The extra charges are helping the industry earn record profits.
