These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
When Cameron Colletti returned her rental car to Thrifty in Tulsa, Okla., a customer service representative gave her bad news: She’d put a chip in the windshield of her car.
Sophia Konewko’s Airbnb rental in Siesta Key, Fla., is infested with fleas. The tiny insects have peppered her arms and legs with deep red blisters that don’t stop itching.
Do you have the right to privacy in your vacation rental? Meet a guest who thought she did. Until she found a hidden camera.
What should you do if your gift card that never expires suddenly expires?
Eric Siegel has a strange problem: Hertz has banned him from renting because of something he didn’t do. His father did it.
Did Jesse Treakle lose the cargo cover in the BMW x-5 he rented from Enterprise in Zürich, Switzerland? Of course not. So why is he getting these demand letters from PurCo, telling him he must pay $1,202 in the next 10 days?
Dianne Ness and her husband were stunned when Delta Air Lines rescheduled their upcoming flight from Boston to Phoenix by 9 ½ hours.
Avis billed one of its customers $573 for damaging a windshield. But there was no damage to the windshield. What should he do?
Will a big tour operator like Globus bend its rules to help an elderly customer? That’s what Joan Powell wants to know since she’s about to lose a $500 deposit.
Matt Cleinman’s recent flights from Barcelona to Portland, Ore., did not go well. Actually, that’s an understatement. “It was easily the worst airline experience I’ve ever had,” he said after American Airlines left him stranded at the airport.
