These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
When Priya Engel turned on the shower in her San Diego vacation rental, the water ran cold and there was no heat. Repeated calls to the owner changed nothing, and now she wants her money back.
Danielle Spivack lives in Ramat Gan, a suburb of Tel Aviv. She had plans to fly back to the States late last year, but the ongoing war forced American Airlines to cancel her flight.
Can a car rental company just change its refund rules whenever it wants to?
When an airline loses your luggage, does it have to fully refund your expenses? That’s what Adam Hirsch would like to know after Swiss International Airlines lost his luggage on a flight from Los Angeles to Venice, Italy.
Can you get a refund for your hotel room when your mattress is soiled? Meet one Hilton guest who wanted his money back.
If you asked for a refund but your refund hasn’t posted to your credit card yet, you may be in trouble. Here’s how to fix the problem.
Brandon Marsdin paid Sunwing Airlines $536 for an ATV tour in Los Cabos, Mexico. But when he tried to check in for his offroading adventure, a representative turned him away. And then Sunwing kept his money.
Are airlines allowed to downgrade you from business class to economy? And if they do, what do they owe you?
If an online travel agency never sends you a confirmation, do you still have to pay? Meet someone who found out the hard way.
Frances Kennedy was looking forward to her Rhine River cruise on Viking. But before she could take her vacation, her husband died. Can she get a refund?
