New “gotchas” that travelers never see coming
When Yesim Saydan flew from New York to Amsterdam recently, she was shocked when a ticket agent weighed her carry-on backpack.
Christopher Elliott
In Kota Kinabalu, a fragile balance between sustainability and tourism
Kota Kinabalu is the kind of place that seems straight out of your imagination. Not far from the capital of the Malaysian state of Sabah, you can find proboscis monkeys swinging through ancient rainforests and giant clams the size of coffee tables lurking beneath turquoise waters.
Sears didn’t install my washer. Why won’t it refund the labor charges?
Sears can’t install James King’s washer, and it won’t refund him. How can he get the company to honor its obligations?
Help! I canceled my trip, but my travel insurance won’t pay my claim
When Amy Sparks’ father-in-law passes away, she cancels a planned tour of Utah and files a claim with Tin Leg, her travel insurance company. But the company denies her claim. Is she going to lose the $4,098 she paid?
Hey StubHub, these Taylor Swift tickets are for the wrong date!
Adrienne Gil paid StubHub $4,799 for tickets to a Taylor Swift concert. StubHub delivered the tickets — for the wrong date.Now Gil wants StubHub to cover the $6,784 she had to pay to get into the show.
What’s the most dangerous thing at the airport?
An airport can be a dangerous place.
Just ask Brandon Barron, who recently flew from Charlotte to Orlando with his wife, four young kids and his mother, who has Alzheimer’s.
Why won’t Groupon refund me? The restaurant closed!
Sofya Mumford’s $65 Groupon voucher is worthless after the restaurant goes out of business. Why won’t the company refund her money?
Aer Lingus promised me a full refund after a threatened strike. Where is it?
When a strike threatens Martha Rhine’s trip to Dublin, Aer Lingus offers her a full refund for her business class ticket. But she gets only a portion of her ticket back. What’s going on, and how can she get the rest back?
My Getaroom reservation became nonrefundable — but I want my $3,228 back!
William Farrer thought he’d booked two rooms at the Hyatt Regency in New Orleans directly through the hotel’s website. Minutes later, he discovered he’d actually paid $3,228 to a third-party booking site — and the reservation was suddenly “nonrefundable.”