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SPRINT

A Sprint customer service nightmare

I need out of this Sprint customer service nightmare

January 31, 2024May 7, 2018 by Christopher Elliott

Sprint offers to lower Kenneth Lynch’s phone bill but then pulls a fast one when his wife tries to upgrade her phone. Will the carrier go back on its word?

Categories Problem Solved
After Diane McMillian's iPhone 4 freezes, a Sprint employee convinces her to upgrade to a new phone and a more expensive plan.

iPhone freeze problem leads to big rate increase

August 2, 2024January 22, 2015 by Christopher Elliott

After Diane McMillian’s iPhone 4 freezes, a Sprint employee convinces her to upgrade to a new phone and a more expensive plan.

Categories Problem Solved
Why are his Sprint bills suddenly higher? You probably won't like the answer -- or how his wireless company tries to "fix" his problem.

Sprint doubled my tablet bill – what should I do?

January 29, 2024January 1, 2015 by Christopher Elliott

Why are his Sprint bills suddenly higher? You probably won’t like the answer — or how his wireless company tries to “fix” his problem.

Categories Problem Solved
Sprint promises Jennifer Thomas a discount, but it doesn't come through. Can she force the phone company to honor its word?

A little disconnect on Sprint’s discount offer

January 27, 2024August 14, 2014 by Christopher Elliott

… Read more

Categories Problem Solved
Sprint promises it will unlock Bill Fuller's iPhone. Why won't it?

Sprint said it would unlock my phone – did it break its promise?

January 26, 2024December 5, 2013 by Christopher Elliott

Sprint promises it will unlock Bill Fuller’s iPhone. Why won’t it?

Categories Problem Solved
When Denise Mendoza "upgrades" her Sprint account, the discount she had for years is gone. Is there any way to get it back?

Hey, where did my Sprint discount go?

January 23, 2024October 3, 2013 by Christopher Elliott

When Denise Mendoza “upgrades” her Sprint account, the discount she had for years is gone. Is there any way to get it back?

Categories Problem Solved
I need your help with Sprint's buyback program, which lets you receive credit for your old cell phone. I didn't get service.

Did Sprint break its “buyback” promise?

January 23, 2024May 16, 2013 by Christopher Elliott

Sprint offers Sarah Gagliardo a refund on her cell phone after she cancels her service. But now it’s refusing, saying she’s not a current customer. Can it do that?

Categories Problem Solved

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