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Elliott Report

Elliott Report

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REFUND

Ben Coleman and his wife had purchased nonrefundable roundtrip tickets on US Airways for just under $1,000.

US Airways tells customer her cancer isn’t terminal enough for a refund

January 22, 2024January 15, 2013 by Christopher Elliott

Ben Coleman and his wife were supposed to fly from New York to Oakland last November on US Airways. The couple had purchased nonrefundable roundtrip tickets on US Airways for just under $1,000.

Categories Should I Take The Case?
I've read your columns frequently over the past several years and always wondered if I'd ever need your help. Well that day has come.

Hey, where’s that refund on my all-inclusive vacation?

January 22, 2024January 5, 2013 by Christopher Elliott

Matthew Del Bontago finds a better price on his seven-day, all-inclusive vacation and cancels his initial reservation. But more than eight weeks later there’s no refund. What’s taking so long?

Categories The Travel Troubleshooter
Monique Vasanji is trying to sell her BMW. But the manufacturer won't supply her with a title. How does she fix that?

Help, my BMW dealership is holding my title hostage!

January 22, 2024January 3, 2013 by Christopher Elliott

Monique Vasanji wants to get rid of her BMW, but there are two sticking points, the main one being: the title is missing. But who has it?

Categories Problem Solved
The traveler's return flight was unexpectedly canceled by the travel agent. Virgin America charged $180 to change the flight.

Should airlines charge a change fee even if they can resell the seat?

January 22, 2024December 21, 2012 by Christopher Elliott

When part of his flight itinerary changes, Bret Bickar is asked to pay a change fee in order to get back home. Is that unfair? He thinks so. His airline doesn’t. Who’s right?

Categories The Travel Troubleshooter
In the midst of a life-altering medical diagnosis, a couple shares their struggle to obtain a refund for nonrefundable airline tickets.

No refund for a sick United passenger?

January 22, 2024December 1, 2012 by Christopher Elliott

Susan Fuhrman’s husband is sick, and she can’t get a straight answer from United Airlines about her refund request. One representative agrees to a full refund, but another refuses. Who’s right?

Categories The Travel Troubleshooter
The recent superstorm that slammed into the East Coast grounded tens of thousands of travelers, including Neil Weiss.

After the storm, who has your refund?

January 22, 2024November 24, 2012 by Christopher Elliott

The recent superstorm and series of nor’easters that slammed into the East Coast grounded tens of thousands of travelers, including Neil Weiss.

Categories The Navigator
Sandy's father was scheduled to take a cruise on Celebrity’s Constellation last year. He knew it would probably be his last vacation.

Dad passed away — is his cruise refund sunk?

February 26, 2024November 22, 2012 by Christopher Elliott

Sandy Perozeni’s father was scheduled to take a two-week cruise on Celebrity’s Constellation last year.

Categories Case Dismissed
I found some undeveloped movies that were more than 40 years old. They were of my family and I wanted to see if I could get them developed.

A long, long wait to develop my film

January 22, 2024November 21, 2012 by Christopher Elliott

They’ve had Kyleene Smith’s undeveloped film for almost three years. Can they do better?

Categories Problem Solved
If you're an airline apologist, you'll probably answer Angelina Bellamy's question reflexively, if not dismissively.

Did KLM lie about her ticket refund?

December 30, 2024November 19, 2012 by Christopher Elliott

If you’re an airline apologist, you’ll probably answer Angelina Bellamy’s question reflexively, if not dismissively.

Categories Should I Take The Case?
They were excited about their upcoming five-night Bahamas cruise on the Carnival Fascination before the birth of their first child.

What to expect if you’re expecting to cruise

January 22, 2024November 18, 2012 by Christopher Elliott

Bryan and Fola Nelson were excited about their upcoming five-night Bahamas cruise on the Carnival Fascination. It was to be their last vacation before the birth of their first child.

Categories The Navigator
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