When Jaime Oviedo damages her T-Mobile phone, the company promises her insurance will cover the repair. But now her insurance company, Assurant, refuses to help. Is there a way to get this straightened out?
More travelers than ever are lost in an AI maze. Here’s what to do when you’re stuck talking to a chatbot.
When Margarita Medina buys a SIM card from Boost Mobile from Target, it doesn’t work on her phone. Now she wants her $50 back. Can she get it?
Is Steven Waechter’s frozen Motorola Edge phone a lost cause? The company has sent him a replacement — which also has frozen up. What’s the fix?
After reporting several fraudulent charges on her Costco Citi Card, Jeanne Vaul gets a new card. But Citi won’t reverse the fake charges. What’s going on?
Even though Verizon promises to waive Shawn Marie Schaffer’s early termination fee after she moves off the grid, she’s still stuck with it.
Lisa Littlewood is overbilled by Verizon Wireless and it won’t adjust her invoice. Why not?Verizon Wireless’ “global” plan overcharged me.
When CenturyLink sends Mark Schrader the wrong modem, he calls for help as it is not the modem he wanted. Is anyone listening?
