ONLINE MARKETPLACE – Elliott Report

Buyer pays for hockey tickets on StubHub but can't use them due to an error, leading to a frustrating fight for a $375 refund.

I paid $375 for hockey game tickets I couldn’t use. Why won’t StubHub refund me?

September 12, 2025 by Christopher Elliott

Angelica Niklowitz gets a recurring error when she tries to access the hockey game tickets she buys through StubHub. Can she get a refund for the replacement tickets she has to buy?

First-time eBay buyer gets suspended immediately after a purchase, receives wrong item, and is denied a refund.

Help! eBay suspended me after my first purchase – and kept my $438

August 29, 2025 by Christopher Elliott

Ken Sours buys a watch on eBay, but the company suspends his account immediately after the purchase. Then he receives a magazine instead of the watch. Now he can’t get a refund. What should he do?

StubHub charged a seller $747 in fees despite promising a waiver after Adele's show was postponed. See how she fought for her refund.

StubHub charged me $747 in fees after Adele postponed her concert. But it promised not to!

August 25, 2025 by Christopher Elliott

Ellen Kwan-Portal just can’t let go of her Adele tickets.