INSURANCE CLAIMS – Elliott Report

We canceled our Canadian vacation. Why is our travel insurance claim delayed?

May 19, 2025 by Christopher Elliott

Last year, Liesel Dreisbach-Williams and her husband, Roger, planned an epic adventure from Vancouver to Toronto by train. But when Roger’s health took a turn for the worse, the adventure turned into an epic misadventure — an endless series of emails with MSH, their travel insurance company.

When James Cottrell bought travel medical insurance for his North Atlantic cruise, he never expected to need it. But when his wife fell ill and ended up with a $6,914 medical bill, he found himself relying on GeoBlue. Despite promises of a 30-day payout, six months passed with no reimbursement. Cottrell's persistent follow-ups led him to file a complaint with the Massachusetts Division of Insurance. His case highlights the differences between travel insurance and travel medical insurance and provides crucial tips for expediting claims. Will GeoBlue finally pay? Find out how he resolved it.

Their North Atlantic cruise ended in the hospital. Why won’t travel medical insurance pay their $6,914 claim

September 5, 2024August 12, 2024 by Christopher Elliott

When James Cottrell bought travel medical insurance for himself and his wife for their North Atlantic cruise last summer, he never expected to use it. But if he had to, he was confident his GeoBlue travel medical plan would be there for him — and that it would pay his claim promptly.

After Stanley Wales cancels his diving trip to Bonaire, he files a travel insurance claim with TripMate. What's taking it so long to respond?

He canceled his diving trip for medical reasons. Will TripMate cover his costs?

January 21, 2024July 4, 2022 by Christopher Elliott