EU REGULATIONS

Sherry Fadely was denied boarding on her Aer Lingus flight in Madrid, despite having a ticket booked through Alaska Airlines. She spent $3,244 on a new ticket. After months of seeking a refund, Alaska Airlines agreed to refund her miles and pay $3,244 in compensation following advocacy, highlighting the complexities of code-sharing and the importance of knowing passenger rights under EU regulations like EC 261.

Denied boarding on my flight home. Why won’t Alaska Airlines give me a refund?

May 21, 2025 by Christopher Elliott

Sherry Fadely is turned away at the gate when she tries to board her flight in Madrid. Can she get compensation for being denied boarding? And who should pay her?

Categories The Travel Troubleshooter

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