Picture this: Something goes terribly wrong with your vacation rental, and instead of fixing the problem, the owner slaps you with a $1,000 bill. And when you complain to the rental platform, it tells you that you’re out of luck and then charges your credit card
Latisha Thompson rents a car through Turo and is charged $500 for a paint job that she says was defective to begin with. Can she get a refund?
Stacey Wall has proof that she didn’t damage her rental car. So why does Enterprise want to charge her, anyway?
Michael Roehricht needs a repair invoice from Enterprise to file a claim with his car insurance company. Why won’t the company send him the paperwork?
Enterprise charges Josephine Donatelli $515 after it discovers a missing head restraint in a rental vehicle. But was it her rental vehicle?
Did Jesse Treakle lose the cargo cover in the BMW x-5 he rented from Enterprise in Zürich, Switzerland? Of course not. So why is he getting these demand letters from PurCo, telling him he must pay $1,202 in the next 10 days?
Avis billed one of its customers $573 for damaging a windshield. But there was no damage to the windshield. What should he do?
Nancy Epstein gets a repair bill for $3,000 after renting a Turo. But what’s it for? And does she have to pay?
Squirrels destroyed Donald Davidson’s rental car – and now Avis wants him to pay $6,758 for the damage! Should we advocate for him?
Hertz hits Joseph Meisinger with an $850 bill six months after he returns his rental car. Wait, six months? Yes, six months. Does he still have to pay?
