CUSTOMER SERVICE – Page 8

Diane Blitzer subscribed to The Wall Street Journal but stopped receiving her papers after a contractor switch. Despite her calls and emails, months went by with no resolution, and the subscription fee kept draining her bank account. After multiple failed attempts to resolve the issue, she asked for a refund—only to be told it wasn't possible. Frustrated and out of options, Diane reached out for help. What unfolded was a surprising turn of events involving another major newspaper. Find out how her case was finally resolved.

I subscribed to the Wall Street Journal, but where’s my paper?

October 28, 2024October 11, 2024 by Christopher Elliott

Where are Diane Blitzer’s copies of The Wall Street Journal? And why won’t the newspaper give her a refund for the missed deliveries?

Erin Wright was banned by American Airlines, accused of intoxication and engaging in sexual activity with a stranger during a flight. But Wright insists it's a case of mistaken identity — she’s a 24-year-old lesbian who wasn’t involved. Determined to clear her name, Wright turned to an advocacy team for help. Although American Airlines eventually reinstated her, Wright’s fight wasn’t over. She posted a viral TikTok video and fought for a refund for an extra ticket she had to buy. What really happened on that flight?

Banned by American Airlines for being “intoxicated and engaging in sexual activity” — but was it her?

October 27, 2024October 7, 2024 by Christopher Elliott

American Airlines says Erin Wright was drunk and had sex with a man on a recent flight, and now she’s banned. Wright says American Airlines didn’t give her a chance to tell her side of the story and that this is a case of mistaken identity — and she can prove it

Janet Stevens purchased a sofa and chair at Macy's with a Worry No More warranty, expecting peace of mind. After five years, she was entitled to a $396 voucher, but when she tried to use it, Macy's customer service gave her the runaround. Endless calls, unfulfilled promises, and hours of frustration followed. Finally, after emailing the company’s executives and persisting, she received her credit. This incident highlights the challenges of using Windstar warranties and raises questions about their customer service.

Does Macy’s Worry No More warranty apply to my sofa?

October 26, 2024October 4, 2024 by Christopher Elliott

Janet Stevens has two vouchers for a furniture purchase at Macy’s. Why is Macy’s refusing to honor them?

Michael Roehricht found himself in a tough spot after damaging a rental car from Enterprise in Germany. Despite his efforts to work with his car insurance company to cover the damages, Enterprise refused to provide the necessary repair invoice, leaving Michael in limbo. With his insurance company’s deadline approaching, Michael reached out for help. After a frustrating back-and-forth, Enterprise finally provided the documentation, allowing his insurance company to settle the claim for $17,552. This case highlights the importance of obtaining a repair invoice in rental car disputes.

How do I get a repair invoice from Enterprise? My insurance company needs it

October 23, 2024October 2, 2024 by Christopher Elliott

Michael Roehricht needs a repair invoice from Enterprise to file a claim with his car insurance company. Why won’t the company send him the paperwork?

Robert and Beverly Isman had to cancel their dream Nile river cruise with Overseas Adventure Travel after Beverly received a diagnosis of advanced pancreatic cancer. Despite filing a claim with their travel insurance company, Allianz, and having it approved, Overseas Adventure Travel delayed their $18,652 refund for nearly nine months. Frustrated and exhausted, the Ismans sought help, and with some persistence, they finally received their refund, plus interest. This case highlights the challenges of dealing with Overseas Adventure Travel and the importance of staying proactive in claim disputes.

Why won’t Overseas Adventure Travel refund my $18,652 tour? I have travel insurance!

October 23, 2024September 30, 2024 by Christopher Elliott

Robert and Beverly Isman were about to cast off on a once-in-a-lifetime Nile river cruise when they received a devastating medical diagnosis: Beverly had advanced pancreatic cancer.

Tom Kay ordered a mobility scooter from Amazon, only to face a series of frustrating setbacks. First, the vendor claimed the color he wanted was unavailable and refused to cancel the order. Then, the tracking information falsely showed that the scooter had been delivered. Despite his efforts to resolve the issue, Amazon and the vendor were unresponsive, demanding a police report for a product that likely was never shipped. After months of dead ends, Tom finally received a refund for his $2,650 Amazon mobility scooter with a little help.

What can I do about the missing mobility scooter I ordered from Amazon?

October 19, 2024September 27, 2024 by Christopher Elliott

The mobility scooter Tom Kay orders from Amazon never arrived — yet the tracking number says it’s been delivered. Is his $2,650 lost, too?

Satrupa Kagel, an American Airlines frequent flier, booked an award ticket from Tokyo to San Francisco only to discover the day before her flight that American Airlines had canceled her reservation without notice. After spending $3,548 on a last-minute ticket, she sought a refund from American Airlines. Despite months of waiting and no response, she finally got the airline to acknowledge their mistake and issue a full refund, including her miles. This case highlights the challenges of dealing with American Airlines and the importance of confirming your flight reservation.

American Airlines canceled my business class ticket by accident. Can you fix it?

May 1, 2025September 25, 2024 by Christopher Elliott

A day before Satrupa Kagel’s flight from Tokyo to San Francisco, she finds out American Airlines canceled her ticket. Is she on the hook for the $3,548 she had to spend for a last-minute ticket?

Susan Deonier spent over 1,300 hours crafting detailed Amazon reviews, only to have all 654 of them abruptly deleted without explanation. Despite multiple inquiries and letters to Amazon executives, she received no response. Amazon cited a vague violation of community guidelines but offered no specific reason or chance to rectify the situation. After months of frustration, she sought help, and finally, Amazon restored her reviews. This story highlights the challenges of dealing with automated systems and the importance of persistence in getting Amazon reviews reinstated.

Can you help me restore the 654 product reviews Amazon has deleted?

January 14, 2025September 20, 2024 by Christopher Elliott

Amazon has removed all of Susan Deonier’s product reviews from the platform, but it won’t say why. Is there any way to get these comments restored?

Tracy Joselson and her husband booked a Windstar cruise with a promised all-inclusive package, only to find that Windstar later denied the package due to a missing signature from the onboard consultant. Despite months of back-and-forth communication, the issue remained unresolved until Windstar finally reviewed the reservation. With persistence and a little help, the cruise line not only honored the original promise but also added extra shipboard credits as an apology. This story highlights the challenges and rewards of booking directly onboard with Windstar.

Windstar promised an all-inclusive package on my Central America cruise. Now it’s refusing!

October 10, 2024September 18, 2024 by Christopher Elliott

Tracy Joselson and her husband book a Windstar cruise with a promised all-inclusive package. But then the cruise line takes away the package. Can they cancel their cruise?

Leah Davidson faced a frustrating situation when she returned her iPhone 11 to a third-party seller on Amazon. Despite having a receipt proving her package was delivered, the seller claimed the box was empty and refused to refund her $319. Amazon's AI-driven customer service only complicated the matter, bouncing her between departments without resolution. It wasn't until a human finally reviewed her case that she got her money back, leaving the mystery of the missing phone unsolved.

I returned my iPhone, but Amazon is charging me for it. Is that fair?

November 1, 2024September 13, 2024 by Christopher Elliott

Leah Davidson returns her iPhone 11 to a third-party seller on Amazon. But the seller claims the box is empty. Does she still get her money back?