Can airline customer service rise to new heights?
The experience of passengers like Nina Boal makes me optimistic about the future of air travel.
CUSTOMER SERVICE
Delta’s Ausband: “Customer service is very important to the bottom line”
Here’s part two of my interview with Allison Ausband, Delta Air Lines’ vice president for reservations sales and customer care.
Looks like United may not be a lost cause after all
For the better part of the last year, I’ve thought United Airlines was a lost cause.
Can United Airlines fix itself?
It’s hard to find anyone who likes the new United Airlines. Even at United Airlines.
TSA watch: They’re looking for the wrong thing – and congratulating themselves for it
They say imitation is the sincerest form of flattery.
Spirit Airlines — risks: “Negative publicity” on customer service could hurt business
Spirit Airlines, as you might have heard, is trying to raise $300 million in a public stock offering. Here’s the Form S-1it filed last Friday with the Securities and Exchange Commission.
7 ways to find excellent customer service on the road
When I think of great customer service, I remember Alamo.