What should you do when an airline overcharges you for luggage?
Frontier Airlines overcharged Abbey Colville for her luggage on a recent flight from Denver to Detroit. Way overcharged her.
CUSTOMER SERVICE
Did Amazon bait-and-switch me on this toy car I ordered online?
When Robert Preuss tries to buy a Fisher-Price Power Wheels Dune Racer from Amazon, he can’t complete the purchase. Amazon offers to fix the problem but then reneges, leaving him with a $304 bill.
I had to pay twice for my checked luggage on Avianca. I want a refund!
Peter Holt prepays $66 for two checked bags on his Avianca flight from San Jose, Costa Rica, to Mexico City. Why did he pay twice?
Why can’t I redeem my Verizon gift card?
Try as hard as he might, Daniel Conti can’t redeem his $200 Verizon gift card.
He’s called Verizon. He’s written. He’s chatted online. But the card doesn’t work.
Mitsubishi issued a recall for my car. Why won’t it pay for the repair?
A critical part of Jaimin Patel’s Mitsubishi Lancer is corroded. Although he pays for the repair, Mitsubishi ultimately recalls the component. Why won’t the company cover his costs?
My vacation rental had cameras in the bedroom. Can I get a refund?
Angela Hall finds cameras pointed at the bed in her Hawaii vacation rental. She checks out and Vrbo offers to refund her for a hotel and the remainder of her stay. But it never does. What’s going on?
I want to cancel my ADT contract. Can I get out of this $527 fee?
When Robertann Usher’s home security company merges with ADT, he discovers he has a five-year contract with a higher price. Getting out will cost him $527. Is that legal?
American Airlines changed my flight. Can I get my money back?
American Airlines changes Allison Bilski’s flight time from 11:30 a.m. to 9 a.m., which is impossible for her to make. Can she get a refund — or at least a credit?
His Silver Eagles never landed. Can PayPal get him a refund?
Mark Sund orders commemorative coins and uses PayPal to pay for them. But the seller never delivers them. Can he get a refund from PayPal?
No more reclining airline seats! Let’s lock ’em
Here’s an idea for creating a better flying experience: Why not stop economy-class airline seats from reclining?