CUSTOMER SERVICE ISSUE
After a “traumatic nightmare” on Amtrak, can I get my money back?
Kimberli Eicher and her daughter just experienced the worst Amtrak train ride imaginable. It was so bad that they canceled their return trip and flew home.
She canceled her credit card. Will she ever see her refund for the BTS concert?
When BTS cancels Barbara Evans’ show, Ticketmaster offers her a refund. There’s just one problem: She canceled the credit card she used to pay for the tickets. Will she ever see the money again?
Can Windstar Cruises keep my $17,000 airfare after I cancel?
When one of my readers cancels her Windstar cruise, the company decides to keep her $17,000 airfare. Can it do that?
I accidentally booked two rental cars on Hotwire. Can I get my money back?
When Robert Sharp accidentally makes two nonrefundable car rental reservations on Hotwire, he assumes the company will cancel one for him. But it doesn’t. Can he drive two cars at once?
Hey Chase Sapphire Reserve, where’s my $15,194?
Judy Lambert files an insurance claim with her Chase Sapphire Reserve card after canceling her snorkeling trip to Cuba. But four months later, she’s still waiting for her $15,194 check. Will she ever see the money?
