Hotels.com promised me a refund years ago. Where is it?
Michelle Sprekelmeyer is chasing down a missing $1,632 Hotels.com refund from the early days of the pandemic. What’s taking so long?
CONSUMER ADVOCACY
He only needed 30 tablets. He received $13,000 worth of drugs
If a pharmacy gives you too much medication, can you get a partial refund? That’s what one reader wants to know after he receives $13,000 worth of pills.
What’s the Booking.com refund process? The company took my money!
What is the Booking.com refund process, and how can you get a refund when the company makes a mistake? Here’s what to do.
How to win your consumer dispute using the Elliott Method
If you’re having trouble with a company, the Elliott Method can help you fix any consumer dispute.
Eversource Gas says I have a leak. Do I have to pay this service bill?
Jackie Owens’ home has a gas leak, according to Eversource Gas, her energy company. But that’s wrong, and the error has cost her $222. Can she get her money back?
Airbnb banned me because I used to live in Russia. But it’s complicated.
When Airbnb bans Svitlana Marchenko from the site, it won’t tell her why. Could it have something to do with her residence? The answer is complicated.
My American Tourister luggage is defective. How do I get it fixed?
One of John Edmunds’ new American Tourister bags is defective. Does he have to ship it to Texas at his expense, or can he get an exchange?
I paid Aer Lingus for extra luggage I didn’t need. Can I get a refund?
Krista O’Brien accidentally pays $449 extra for her checked luggage on an Aer Lingus flight. Why won’t the airline help her undo the mistake?
U.S. Customs confiscated her passport. How does she get it back?
When a U.S. Customs agent confiscates Adriana Cordero’s passport, she tries to get it back. But government bureaucracy is standing between her and her ID.
I’m on a car rental company’s Do Not Rent list — now they’re keeping my money, too!
How do you get on a car rental company’s Do Not Rent list? And can it really keep your money if you make a nonrefundable reservation?