Travelers are lost in an AI maze. Here’s how to find a real person.
More travelers than ever are lost in an AI maze. Here’s what to do when you’re stuck talking to a chatbot.
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Iberia told me to file a credit card chargeback. Now I don’t have a ticket!
When Joel Revill’s ticket purchase on Iberia doesn’t go through, a representative advises him to dispute the purchase on his credit card. But now he doesn’t have a valid ticket. What should he do?
Frustrated travelers start recording customer service phone calls. But does it work?
Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent.