BROKEN REFRIGERATOR – Elliott Report

When Karen Plaskon’s refrigerator broke, her Sears Master Protection Agreement promised a replacement. But six months later—after delays, canceled models, and endless phone calls—she was still living without a fridge. With no cash payout option and no delivery in sight, she turned to a consumer advocate for help—and finally got her refund.

Sears left me without a refrigerator for six months — how do I fix this?

November 28, 2025 by Christopher Elliott

Karen Plaskon’s refrigerator breaks under her Sears Master Protection Agreement, and Sears approves a replacement. But after months of delays, canceled orders, and endless excuses, she’s still without a working fridge. Can a consumer advocate end her six-month wait for a resolution?