BOOKING.COM – Page 2 – Elliott Report

How do you deal with a problem with Booking.com and Affirm? Discover how to fix it.

I lost $6,074 after Booking.com canceled my vacation rental. Can you get it back for me?

April 26, 2025November 18, 2024 by Christopher Elliott

Jennifer Book’s problem with a canceled Booking.com vacation rental and Affirm — and the heartbreaking loss of $6,074 — looks like an open-and-shut case.

Scarlett Kelly’s Paris vacation rental turned into a nightmare when a $300 damage deposit and a missed check-in window led to her being marked a no-show. Booking.com sided with the rental owner, who kept her money despite Kelly’s claims she was there on time. Now, Kelly is fighting back, alleging fraud, breach of contract, and even obstruction of justice. Should Booking.com refund Kelly, or is this a lesson in reading the fine print? With a $100 refund offer on the table, Kelly refuses to back down.

She lost her Paris vacation rental on a technicality — should I take this case?

February 7, 2025October 14, 2024 by Christopher Elliott

Scarlett Kelly paid for a vacation rental in Paris through Booking.com, but she never got to stay in it. Booking.com wants to keep her money on what appears to be a technicality.

Maxine Biggs booked a flight for her husband from Salt Lake City to Geneva via Booking.com, but United Airlines canceled it and promised a refund. Despite United sending the refund to Booking.com three months later, Maxine is still waiting for her $1,751, six months on. Repeated calls to Booking.com only resulted in empty promises and no concrete information. After contacting both companies on her behalf, it was discovered that United had mistakenly exchanged the ticket instead of refunding it. Finally, after much confusion, Maxine received her long-awaited refund.

Refund confusion after United Airlines cancels his tickets. But where’s the money?

September 25, 2024July 24, 2024 by Christopher Elliott

When United Airlines cancels her husband’s flight, it promises Maxine Biggs a prompt refund. So why is she still waiting for her $1,751 six months later?

If an online travel agency never sends you a confirmation, do you still have to pay?

My online travel agency never sent me a confirmation. Do I still have to pay?

June 16, 2024June 10, 2024 by Christopher Elliott

If an online travel agency never sends you a confirmation, do you still have to pay? Meet someone who found out the hard way.

After John Bernath cancels his flight from Amman, Jordan, to Tel Aviv, on Royal Jordanian Airlines, a Booking.com representative promises him a full refund. So why has he received nothing?

I canceled my Royal Jordanian Airlines tickets months ago. Where’s my money?

January 9, 2025May 29, 2024 by Christopher Elliott

After John Bernath cancels his flight from Amman, Jordan, to Tel Aviv, on Royal Jordanian Airlines, a Booking.com representative promises him a full refund. So why has he received nothing?

Why did Valeska Wehr pay twice for her stay at a Marriott property in Boston? And why won't Booking.com, the site through which she made the reservation, help her?

I paid twice for my hotel on Booking.com. Can I get a refund?

May 13, 2025April 17, 2024 by Christopher Elliott

Why did Valeska Wehr pay twice for her stay at a Marriott property in Boston? And why won’t Booking.com, the site through which she made the reservation, help her?

When faced with a hotel room downgrade, it's crucial to document everything and communicate your concerns to the hotel immediately. If unresolved, escalate the issue by writing to customer service or the hotel's higher management. For unresolved cases, consider contacting consumer protection authorities. Booking platforms often lack rigorous quality control, leading to discrepancies in room descriptions. Advocacy and persistence can help secure fair compensation or refunds, emphasizing the importance of knowing your rights and the hotel's obligations for a satisfactory resolution.

Chased out of his hotel for complaining about a small room. Is this enough compensation?

February 12, 2025February 12, 2024 by Christopher Elliott

Jimmy Lim thought he’d booked a suite for his family in Hong Kong through Booking.com. He ended up getting chased out of the hotel after complaining about the size of his rooms. Now he wants a refund — and, of course, he isn’t getting it.

Look out! This Booking.com scam is coming for you

April 26, 2025February 10, 2024 by Christopher Elliott

Travelers face a new wave of hacking threats,. This Booking.com scam is just one of them. Here’s how to protect yourself.

David Hendrick faced a perplexing situation with Booking.com after discovering fraudulent bookings on his account. Despite immediate action and contacting customer service, his account was disabled. This led to a frustrating cycle of trying to reinstate his account and transfer his bookings, highlighting challenges in navigating customer service protocols.

Booking.com suspended my account. Can you help me get it back?

May 13, 2025January 3, 2024 by Christopher Elliott

After discovering two fraudulent reservations, Booking.com suspends David Hendrick’s account. How can he get it reinstated?

When Dale Cerney checks into his resort in Kauai, it doesn't have a reservation for him. Will Booking.com pay for the mistake?

Booking.com lost my reservation! Can you make it pay?

May 13, 2025December 20, 2023 by Christopher Elliott

When Dale Cerney checks into his resort in Kauai, it doesn’t have a reservation for him. Will Booking.com pay for the mistake?