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BANK

When Carlye Siegel tries to book two award tickets with Chase points, she gets an error message -- and the transaction fails. Now Chase won't refund the points. Is that allowed?

First, she got an error message. Now her Chase points are gone!

January 21, 2025December 26, 2024 by Christopher Elliott

What would you do if you encountered Chase rewards error, and suddenly all your points were gone? Here’s how to get through it.

Categories The Travel Troubleshooter
Airbnb promises Bart Colen's a refund after his host cancels his rental at the last minute. But months later, the money is still missing. Why? Colen closed his bank account. What can you do if you're getting no Airbnb refund?

No Airbnb refund after I closed my bank account. Now what?

November 7, 2024November 6, 2024 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Ayotunde Fatusin just lost $2,000 after he accidentally transferred it to the wrong person through Zelle. Bank of America won't reverse the transaction. But should it?

I sent $2,000 to the wrong person on Zelle. Can I get my money back? 

June 26, 2024June 21, 2024 by Christopher Elliott

Ayotunde Fatusin just lost $2,000 after he accidentally transferred it to the wrong person through Zelle. Bank of America won’t reverse the transaction. But should it?

Categories Problem Solved
Fransua Garcia just lost $2,500 after scammers sent her suspicious texts claiming to be from Citibank. Can she retrieve her money, which she transferred using Zelle?

Help! After suspicious texts from Citibank, I’ve lost $2,500

June 28, 2024June 7, 2024 by Christopher Elliott

Fransua Garcia just lost $2,500 after scammers sent her suspicious texts claiming to be from Citibank. Can she retrieve her money, which she transferred using Zelle?

Categories Problem Solved
I bought seven tickets to a recent Vegas Golden Knights game through Ticketmaster. Ticketmaster confirmed my order, and my tickets were in my account an hour later. When game time rolled around, I pulled up my account to scan my tickets, and they were no longer there.

My Vegas Golden Knights tickets disappeared. Why won’t Ticketmaster refund them?

December 7, 2023October 10, 2023 by Christopher Elliott

One minute, Adam Edikauskas has tickets to a Vegas Golden Knights hockey game. The next moment, the tickets vanished from his account. Why won’t Ticketmaster refund his money?

Categories Problem Solved

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  • Home
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