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Elliott Report

Elliott Report

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AIRLINE POLICIES

American Airlines changes Allison Bilski's flight time from 11:30 a.m. to 9 a.m., which is impossible for her to make. Can she get a refund -- or at least a credit?

American Airlines changed my flight. Can I get my money back?

April 3, 2025June 16, 2023 by Christopher Elliott

American Airlines changes Allison Bilski’s flight time from 11:30 a.m. to 9 a.m., which is impossible for her to make. Can she get a refund — or at least a credit?

Categories Featured, The Travel Troubleshooter
Should you recline your airline seat? The passenger sitting in front of me on a recent flight never bothered asking. Shortly after takeoff, he just lurched backward. No warning.

Should you recline your airline seat? No, and here’s why

December 22, 2024May 28, 2023 by Christopher Elliott

Should you recline your airline seat? The passenger sitting in front of me on a recent flight never bothered asking. Shortly after takeoff, he just lurched backward. No warning.

Categories Featured, On Travel
Krista O'Brien accidentally pays $449 extra for her checked luggage on an Aer Lingus flight. Why won't the airline help her undo the mistake?

I paid Aer Lingus for extra luggage I didn’t need. Can I get a refund?

November 4, 2024April 4, 2023 by Christopher Elliott

Krista O’Brien accidentally pays $449 extra for her checked luggage on an Aer Lingus flight. Why won’t the airline help her undo the mistake?

Categories The Travel Troubleshooter
Where's his flight refund? He's been waiting months.

Where’s my airline ticket refund from GotoGate to SriLankan? It’s been eight months

January 19, 2024February 26, 2023 by Christopher Elliott

When SriLankan Airlines cancels the flights for Joseph Obiora Ezezue’s wife and son, he requests a refund. But the airline refers him to his online agency, GotoGate. And it doesn’t help him. Who is responsible for getting his money back?

Categories The Travel Troubleshooter
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