Pilfered luggage problem: Why won’t Iberia help me?
When items vanish from your luggage, can you trust your airline to make it right?
AIRLINE COMPENSATION
Airlines are switching planes more frequently. What are your rights?
Do you have any rights when an airline changes your seat assignment? That’s what Jay Libove wanted to know after he lost his assigned seat on a recent flight from Philadelphia to Barcelona.
Oh no! United Airlines changed our flight, and now we can’t make our connection
Brian Landmann books award tickets on Lufthansa through United Airlines. But when United changes his itinerary, he’s left with an impossible connection. Can he get United to fix this?
American Airlines promised me compensation for my flight delay. Where is it?
American Airlines promises Joseph Muskovich compensation for a lengthy flight delay. But despite repeated promises, it never pays. How can he get American Airlines to honor its promise?
Downgraded on my ITA Airways flight. Why can’t I get a refund?
When ITA Airways changes Rocco De Mella’s plane from Miami to Rome, he loses the seat upgrade he bought. An airline representative promises him a prompt refund. But six months later, the airline still has his money.
Refund confusion after United Airlines cancels his tickets. But where’s the money?
When United Airlines cancels her husband’s flight, it promises Maxine Biggs a prompt refund. So why is she still waiting for her $1,751 six months later?
Delta Air Lines rescheduled my flight by 9 1/2 hours. Do I have to accept this ticket?
Dianne Ness and her husband were stunned when Delta Air Lines rescheduled their upcoming flight from Boston to Phoenix by 9 ½ hours.