OneTravel is an online travel agency that offers booking services for flights, hotels, car rentals, and vacation packages.
OneTravel Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about OneTravel
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with OneTravel
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.OneTravel mailing address
1050 E Flamingo Rd
Suite S302
Las Vegas, NV 89119
OneTravel executive customer service contacts
Primary Contact
Taya Heath
General Manager
1050 E Flamingo Rd
Suite S302
Las Vegas, NV 89119
taya.heath@onetravel.com
Secondary Contact
Dariko Sordia
Director
1050 E Flamingo Rd
Suite S302
Las Vegas, NV 89119
dariko.sordia@onetravel.com
Chief Executive
Werner-Georg Kunz
1050 E Flamingo Rd
Suite S302
Las Vegas, NV 89119
wernergeorg.kunz@onetravel.com
How can I contact OneTravel customer service?
Call (646) 738-4832.
Does OneTravel have online chat support?
Yes, you can find online chat support here.
What should I do if I need to cancel or change my booking?
You can modify or cancel your booking by logging into your OneTravel account, or by contacting customer service at (646) 738-4832 directly.
How long does it take to get a refund?
Refunds usually take 7–14 business days, but this can vary based on the airline, hotel, or service provider’s policies.
How to get professional help with your OneTravel problem
If you need help with OneTravel, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.