EDITION Hotels is a boutique hotel brand offering accommodations and personalized experiences, created in partnership between Marriott International and hotelier Ian Schrager.
EDITION Hotels Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about EDITION Hotels
Marriott is known for fast and efficient customer service. However, it sometimes fails to do the right thing. Here’s one recent case where a customer couldn’t get a refund for her Marriott vacation points.
How to resolve a problem with EDITION Hotels
Marriott’s executive contacts are generally responsive. Check out our guide to staying in a hotel for guidance.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.EDITION Hotels mailing address
7750 Wisconsin Avenue
Bethesda, MD 20814
EDITION Hotels social media channels
EDITION Hotels executive customer service contacts
Primary Contact
David Taylor
Vice President, Specialty Services
7750 Wisconsin Avenue
Bethesda, MD 20814
Shannon.Mistretta-Colo@marriott.com
Secondary Contact
Jodie Larson
Director, Specialty Services
Jodie.Larson@marriott.com
Chief Executive
Josh Fluhr
7750 Wisconsin Avenue
Bethesda, MD 20814
josh.fluhr@marriott.com
How to get professional help with your EDITION Hotels problem
If you need help with EDITION Hotels, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.