Banned by Hertz because of a 10-year-old toll charge
Hertz confiscated Marcus Hall’s loyalty points and banned him for life — all because of a 10-year-old toll charge he didn’t know about. Here’s how to avoid getting banned by Hertz.
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Amtrak offered an $834 voucher after a “service disruption.” Can it do that?
Cynthia Donahue and her husband had tickets on Amtrak’s Auto Train. Then the rail carrier cancels and offers them a ticket credit that expires within two years. Is that how it’s supposed to work? And can this couple ever get their money back?
My airline tickets disappeared. How do I get them back?
What should you do if your airline ticket disappears? It happened to Benjamin Eckstein. Here’s how he got it fixed — and how you can, too.
Vacation rental warning words: don’t book if you see this!
Can you tell if a vacation rental is terrible just by reading the description? Are there such things as vacation rental warning words?