Does this “disgusted” passenger deserve a full refund?
Airlines often speak from both sides of their mouth.
Should I Take The Case?
A weekly feature in which I ask readers if I should mediate a case.
I didn’t scratch the floor on my vacation rental – why should I have to pay?
The circumstances of Saundra Lyon-Reiser’s recent home rental were less than ideal. She’d gathered her extended family in Aptos, Calif., to bury her mother and grieve their collective loss.
Happy holidays? JetBlue slams grieving grandson with booking fee, walk-up fare
If an airline tells you it offers a more humane way to travel, should you hold it to that promise?
Is Advantage trying to scam me for damage to my rental car?
You know the ding-and-dent car rental scam? Sure you do.
Locked out of the parking lot at Newark – can I get a refund?
No one ever complains about airport parking lots because these businesses typically say what they do and do what they say. In other words, it’s a place to park.
What’s the correct compensation for this Delta flight delay?
John Esser’s recent return flight north “headed south,” so to speak. He’d like the airline to make things right.
I have until Friday to cough up $14,000 – should I pay?
Given my backlog of cases, it’s unusual to cover about something I just heard about a few hours ago. It’s even more unusual to redact the name of both the passenger and the airline.
What to do when your lie-flat seat doesn’t lie flat
OK, I’ll admit that I poke fun at the “entitleds” behind the curtain as much as the next guy wedged into one of those sardine-class airline seats.
“Unintentional things can and do happen during flights”
Before I tell you about Justin Cohen’s case, there are one or two things he wants everyone to know. He likes kids. He’s a former teacher and has a “high tolerance” for unruly youngsters.