Why your hotel stay feels like a rip-off (and how to fix it)
Should your hotel room include air conditioning? Victoria Holtz thinks so. Her resort in Fort Lauderdale, Fla., did not.
Christopher Elliott
How do you make cruising sustainable? Here’s how Aurora Expeditions is trying
Aurora Expeditions, a small Sydney-based cruise line, is on a mission to rewrite the cruise industry’s sustainability narrative in a big way.
This program didn’t work for me. Why can’t I get my $8,871 back?
After Tara Helman signs up for the Pompa Program, she doesn’t see any results. Now she’s trying to get her money back, but the company only offers a partial refund. Why won’t it honor its money-back guarantee?
JetBlue lost my wedding dress and won’t reimburse me. Can you help?
JetBlue loses Jean Michielli-Pendl’s bag for 43 days, ruining her 50th anniversary trip. At first, it offers just $181 to cover the cost of replacing necessary medications, clothing, and even a wedding dress. Is that enough?
Downgraded on my flight from Sydney to Tokyo. Why won’t Booking.com refund my money?
If you paid for a business class seat but got an economy class seat instead, you would expect an apology and a prompt refund from the airline, right? And if you used an online travel agent, you’d assume it would do everything it could to help.
Should I cancel my summer vacation?
Is the thought of going on summer vacation too much for you? Too much money, too much hassle, too much everything?
This is the most dangerous room in a hotel
When you check into your hotel, you might want to ask where your room is located. Chahanler Marks wishes he had when he stayed in a hotel in St. Louis recently.
Sixt promised to reimburse me $385 for these tires. Where’s the money?
When Ray Cook damages two tires on his Sixt rental car, the company promises to cover the expense of replacing them. But months later, he’s still waiting for his money.
Help! Someone stole 200,000 Chase points, and I can’t get them back
What would you do if you logged into your Chase account and found 200,000 Chase Sapphire points were missing?