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Most Popular

Avis broadsides Gena Ettinger when it adds her to the company's Do Not Rent list. How does she get unbanned?

I’m on Avis’ Do Not Rent list. How do I get off?

Ling Lu Yamaki navigated a $28,000 timeshare entanglement with Hilton Grand Vacations after feeling misled. Her journey uncovers the intricacies of timeshare agreements, the importance of consumer rights, and the unexpected twists in resolving such disputes. This tale serves as a cautionary lesson for anyone considering or trying to exit a timeshare.

How do you get out of a $28,000 timeshare mistake? Definitely not like this

Robert Zuercher and his fiancee were flying from Cancun, Mexico, to Cleveland for a somber occasion. His grandmother had died, and they were attending her funeral. But they say Frontier Airlines added to their grief when they were kicked off their flight without explanation -- or compensation.

Kicked off my flight for being disruptive — does Frontier Airlines owe me anything?

Would you break a rule for a cheaper airline ticket? Meet the people who have.

Travelers are breaking this rule for a cheaper flight. Should you?

Ultimate Guides

When traveling, the last thing anyone wants is to face the hassle of lost luggage. This comprehensive guide offers vital information on what to do if your luggage goes missing during air travel, cruises, train journeys, or hotel stays. From understanding the rules of lost luggage claims to tips on preventing your bags from getting lost, this article is an essential resource for travelers. It covers everything from filing claims to avoiding luggage fees, ensuring your travel remains stress-free.

The ultimate guide to finding your lost luggage

Thinking about a spring break vacation? You better think fast, because the 2025 spring break travel season will be busier -- and potentially more expensive -- than ever.

Here’s your insider guide to spring break travel in 2025

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Here’s your ultimate guide to holiday travel

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Eat this! The ultimate guide to travel food

Advocacy

After a stay at Holiday Inn Express, Millie Crawford was surprised to find a $59 charge for a damaged lamp she says she never touched. With conflicting stories from hotel staff and no clear evidence, she escalated the dispute, filed a chargeback—and won. Here’s how travelers can fight back against bogus hotel damage fees.

Holiday Inn surprise charge: a $59 bill for a lamp I didn’t damage!

Bonnie Roeder-Burns tracked her delayed bag with an AirTag. When it finally arrived, valuables were missing—but Iberia Airlines denied her claim, citing no visible damage. With help from a travel advocate and strong documentation, she pushed back—and won. Here's what travelers must know about proving loss and fighting back after pilfered luggage.

Pilfered luggage problem: Why won’t Iberia help me?

Rhonda Bryant’s trip to San Francisco was ruined when American Airlines canceled her connecting flight. Despite a new federal rule requiring automatic refunds, she spent nearly seven months chasing down $403 the airline withheld. Her case reveals how major carriers sidestep refund rules—and what you must do when they do. From “trip in vain” policies to DOT complaints, here’s what travelers need to know when the refund isn’t automatic.

Are airline refunds automatic now? For this canceled American Airlines flight, they weren’t

After turbulence forced a change of plans, American Airlines told the Pruchas their return tickets were still valid. But the airline later canceled their flight, forcing them to pay $969. With only boarding passes as proof, they fought a flawed system—and won their money back with help from a travel advocate.

American Airlines canceled my return flight because I missed a leg. But it said I could fly!

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