The Travel Troubleshooter Archives

I canceled my cruise, but my $19,148 credit card claim is lost at sea

August 8, 2024February 14, 2024 by Christopher Elliott

Brent Feinberg and his wife cancel their cruise after a medical emergency. Why won’t their credit card cover their $19,148 loss?

When Nancy Epstein rented a BMW through Turo in San Diego, she paid for basic insurance coverage. After returning the car, she received a $3,000 bill from the owner claiming damage to the interior panels. Epstein was suspicious since the amount matched her deductible and the photos were inconclusive. She turned to consumer advocate Christopher Elliott for help. He reviewed the details and thought there were too many unanswered questions, so he contacted Turo. After further investigation, Turo informed Epstein that she would not be held responsible for the damages.

A $3,000 bill for minor scuffs on my car? Is this Turo bill a scam or what?

September 16, 2024February 7, 2024 by Christopher Elliott

Nancy Epstein gets a repair bill for $3,000 after renting a Turo. But what’s it for? And does she have to pay?

Beth Bonness faced a dilemma when Dollar couldn't provide a pre-paid rental car, resulting in an $82 charge. Despite attempts to resolve the issue, only a partial credit was offered. Christopher Elliott's advocacy might be her last hope for a full refund. Will Dollar relent and refund Beth?

Dollar didn’t have my rental car — but it still charged me $82!

May 27, 2024January 31, 2024 by Christopher Elliott

Dollar doesn’t have the rental car Beth Bonness reserved in Atlanta, but that’s not stopping it from charging her $82. Can it do that? And how does she get a refund?

In this intriguing case, Evonne Hopkins faces a dilemma after booking a room without a private bathroom through SuperTravel. Despite their no-refund policy, she challenges the lack of disclosure. Find out how this situation unfolds and if SuperTravel adjusts its stance in this captivating travel troubleshooter story.

Help! My bed & breakfast doesn’t have a bathroom!

February 5, 2024January 24, 2024 by Christopher Elliott

Evonne Hopkins books a room at a bed & breakfast that doesn’t have a bathroom. Can she get her money back?

Krishnamurthy Viswanathan's hotel room in London is smaller than he expects and has poor ventilation. Can he get his money back?

This hotel is too small and I have a headache! Can I get my money back?

November 17, 2024January 17, 2024 by Christopher Elliott

Krishnamurthy Viswanathan’s hotel room in London is smaller than he expects and has poor ventilation. Can he get his money back?

Steve Feiertag's journey from Palm Beach to Reykjavik takes an unexpected turn when Chase Ultimate Rewards mistakenly downgrades and cancels his business class flights. Facing a loss of $5,000 and left without assistance, Feiertag turns to Christopher Elliott, a consumer advocate, in a desperate attempt to salvage his travel plans.

Help! Chase Ultimate Rewards downgraded my flight — and then canceled it

January 11, 2024January 9, 2024 by Christopher Elliott

Steve Feiertag’s flights from Palm Beach to Reykjavik are messed up, but Chase Ultimate Rewards won’t help him fix them. Is he about to lose $5,000?

Dustin Baltis encountered a roach infestation during his Airbnb stay in Austin, leading to a complex situation with the host and Airbnb. Despite initial challenges, the issue of whether Airbnb's AirCover would cover such incidents and the subsequent negotiation for a fair resolution became key elements of his experience.

What to do if you find roaches in your Airbnb rental

January 10, 2024January 8, 2024 by Christopher Elliott

Dustin Baltis thought he knew what to do when he found a roach in his Airbnb rental in Austin. He called the owner and contacted Airbnb — and finally vacated the property.

David Hendrick faced a perplexing situation with Booking.com after discovering fraudulent bookings on his account. Despite immediate action and contacting customer service, his account was disabled. This led to a frustrating cycle of trying to reinstate his account and transfer his bookings, highlighting challenges in navigating customer service protocols.

Booking.com suspended my account. Can you help me get it back?

November 18, 2024January 3, 2024 by Christopher Elliott

After discovering two fraudulent reservations, Booking.com suspends David Hendrick’s account. How can he get it reinstated?

Hertz hits Joseph Meisinger with an $850 bill six months after he returns his rental car. Wait, six months? Yes, six months. Does he still have to pay?

Help! Hertz hit me with an $850 repair bill six months after I returned my rental car

November 11, 2024December 27, 2023 by Christopher Elliott

Hertz hits Joseph Meisinger with an $850 bill six months after he returns his rental car. Wait, six months? Yes, six months. Does he still have to pay?

When Dale Cerney checks into his resort in Kauai, it doesn't have a reservation for him. Will Booking.com pay for the mistake?

Booking.com lost my reservation! Can you make it pay?

January 3, 2024December 20, 2023 by Christopher Elliott

When Dale Cerney checks into his resort in Kauai, it doesn’t have a reservation for him. Will Booking.com pay for the mistake?

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