TRAVEL WOES Archives

Catriona Garry missed her flight from Edinburgh to Dublin due to Aer Lingus' staffing issues, which led to a three-hour wait with only one ticket agent. Consequently, she missed her connecting flight to Boston and was wrongly charged $1,200 in rebooking fees. Despite contacting Aer Lingus for six months and escalating the issue to their CEO, she faced delays and unhelpful responses. After a thorough review of her case, highlighting the responsibilities of Aer Lingus and their third-party partner, Swissport, the airline finally refunded her rebooking fees nearly seven months after her trip.

Aer Lingus made me miss my flight. Then it charged me these booking fees!

November 4, 2024August 21, 2024 by Christopher Elliott

Catriona Garry misses her flight from Edinburgh to Boston because there’s only one ticket agent at the airport. Can she get $1,200 in rebooking fees refunded?

Rocco De Mella's recent journey with ITA Airways from Miami to Rome turned into a frustrating ordeal when a plane change resulted in the loss of his $160 seat upgrade. Despite promises of a prompt refund from multiple airline representatives, six months have passed with no resolution. Rocco's attempts to contact ITA Airways through various channels yielded no results, leaving him in limbo. However, a breakthrough came when a consumer advocacy site intervened, leading to the long-awaited refund. This case highlights the challenges passengers face with airline service changes and refund processes.

Downgraded on my ITA Airways flight. Why can’t I get a refund?

December 2, 2024August 7, 2024 by Christopher Elliott

When ITA Airways changes Rocco De Mella’s plane from Miami to Rome, he loses the seat upgrade he bought. An airline representative promises him a prompt refund. But six months later, the airline still has his money.

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