TERMS AND CONDITIONS Archives

Joan Cassell sent her iPhone XR to Gazelle for recycling, but a disagreement over its condition led her to request its return. Gazelle claimed the phone was mailed back, but Joan never received it. Tracking information showed it was sent, but no delivery evidence was provided. Gazelle insisted the phone was stolen and advised filing a police report. After contacting the company on her behalf, they admitted USPS lost the device and compensated Joan with $170, exceeding the original offer. This story highlights the challenges of returning used electronics.

Gazelle lost my iPhone. Can you help me find it?

August 2, 2024July 26, 2024 by Christopher Elliott

Where is Joan Cassell’s iPhone? Gazelle says it sent it back to her, but there’s no evidence it was delivered. Whose responsibility is this lost phone?

Winnie Lanoix's mother dies before she can visit her in Fort Myers, Fla. But neither her online travel agent, JustFly, nor American Airlines, will refund her fare. Why not?

My mom died before I could visit, and JustFly won’t help me get a refund

September 26, 2024February 21, 2018 by Christopher Elliott

Winnie Lanoix’s mother dies before she can visit her in Fort Myers, Fla. But neither her online travel agent, JustFly, nor American Airlines, will refund her fare. Why not?

My hotel in San Juan closed after the hurricane. Why won’t American Airlines Vacations offer a refund?

December 14, 2023January 26, 2018 by Christopher Elliott

Nona Novak’s vacation to Puerto Rico is disrupted when hurricane Maria shuts down her hotel. Why won’t American Airlines Vacations refund her trip?

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