T-Mobile won’t honor its promotions. What can I do?
When T-Mobile mysteriously unenrolls Kierra Knox from three promotions, he tries to reinstate the offers. Then T-Mobile blocks him on social media. What’s going on?
T-Mobile
Help! T-Mobile overbilled me after I canceled my phone
After Kelly King cancels her T-Mobile account, the phone company charges her for an extra month anyway. Can she get a refund?
My T-Mobile plan is eligible for an upgrade. No, wait — it’s not
T-Mobile reneges on Nicolas Cragnolino’s iPhone upgrade offer. Can this consumer advocate persuade the company to fix this misunderstanding?
Why did T-Mobile charge me an early termination fee?
T-Mobile wants to charge Chad Jones a $200 early termination fee. But wait — isn’t he on a month-to-month plan? He sure is. Or at least, he thinks he is.
My T-Mobile phone doesn’t work — now what?
Robin Myer’s phone doesn’t work. Neither does her daughter’s. T-Mobile doesn’t seem to care. Can their phones be fixed?
My mobile phone doesn’t work — how about a refund?
Konstantin Goranovic’s wife’s T-Mobile phone doesn’t work. Never has. He wants out of his contract. But T-Mobile won’t let him. Why not?
How do I get T-Mobile to stop billing my dead friend?
When Merry Bauman’s friend passes away, she tries to cancel his T-Mobile account. Turns out it’s a lot more difficult than it looks.