SWISSPORT Archives

Catriona Garry missed her flight from Edinburgh to Dublin due to Aer Lingus' staffing issues, which led to a three-hour wait with only one ticket agent. Consequently, she missed her connecting flight to Boston and was wrongly charged $1,200 in rebooking fees. Despite contacting Aer Lingus for six months and escalating the issue to their CEO, she faced delays and unhelpful responses. After a thorough review of her case, highlighting the responsibilities of Aer Lingus and their third-party partner, Swissport, the airline finally refunded her rebooking fees nearly seven months after her trip.

Aer Lingus made me miss my flight. Then it charged me these booking fees!

November 4, 2024August 21, 2024 by Christopher Elliott

Catriona Garry misses her flight from Edinburgh to Boston because there’s only one ticket agent at the airport. Can she get $1,200 in rebooking fees refunded?

Swiss Air lost Mark Bromley's luggage during a trip. Despite multiple attempts, he struggled to get compensation until intervention.

Why won’t Swiss International Air Lines compensate me for my lost luggage?

July 15, 2024October 2, 2023 by Christopher Elliott

When Swiss loses Mark Bromley’s luggage on a flight from Zurich to Geneva, he files a claim for compensation. He never hears back. Does he deserve anything?

Don't Miss a Story!