SIXT Archives - Elliott Report

Susan Thompson booked a fully refundable car rental through Priceline with Sixt but was denied a refund after canceling due to her travel companion's medical emergency. Despite having written confirmation of the refund policy, Sixt and Priceline initially refused to return her money. After persistent efforts and assistance from consumer advocacy, Priceline reviewed her case, leading to a full refund. This situation highlights the importance of understanding car rental cancellation policies, taking proactive steps to secure refunds, and seeking help when companies are uncooperative.

My car rental is fully refundable. Why is Priceline keeping my money?

November 13, 2024July 22, 2024 by Christopher Elliott

Can a car rental company just change its refund rules whenever it wants to?

How do you get on a car rental company’s Do Not Rent list? And can it really keep your money if you make a nonrefundable reservation?

I’m on a car rental company’s Do Not Rent list — now they’re keeping my money, too!

May 1, 2024April 1, 2023 by Christopher Elliott

How do you get on a car rental company’s Do Not Rent list? And can it really keep your money if you make a nonrefundable reservation?

Nicholas MacIlvaine's problem with his BMW 3 Series is common. Unfortunately, the resolution is even more common.

Do I really have to pay $623 for these “scratches” on my rental Beemer?

January 29, 2024January 27, 2015 by Christopher Elliott

Nicholas MacIlvaine’s problem with his rental BMW 3 Series is common. Unfortunately, the resolution is even more common.

It may be one of those times where my involvement in a case affected the outcome in a way it shouldn't have.

A burned-out clutch and a broken down case

November 13, 2024November 18, 2014 by Christopher Elliott

It may be one of those times where my involvement in a case affected the outcome in a way it shouldn’t have.