RENTAL CAR DAMAGE Archives

Michael Roehricht found himself in a tough spot after damaging a rental car from Enterprise in Germany. Despite his efforts to work with his car insurance company to cover the damages, Enterprise refused to provide the necessary repair invoice, leaving Michael in limbo. With his insurance company’s deadline approaching, Michael reached out for help. After a frustrating back-and-forth, Enterprise finally provided the documentation, allowing his insurance company to settle the claim for $17,552. This case highlights the importance of obtaining a repair invoice in rental car disputes.

How do I get a repair invoice from Enterprise? My insurance company needs it

October 23, 2024October 2, 2024 by Christopher Elliott

Michael Roehricht needs a repair invoice from Enterprise to file a claim with his car insurance company. Why won’t the company send him the paperwork?

Josephine Donatelli was charged $515 by Enterprise for a missing head restraint and hat shelf from her rental car. However, she insists she returned the vehicle exactly as she rented it. Enterprise sent the claim more than a month after the return, with insufficient evidence to prove it was her rental car, including no photos with identifying details like a license plate. After disputing the charge with her credit card company and contacting Enterprise, a representative apologized for the error and refunded the money, acknowledging the confusion and promising future rental credits.

Billed $515 for a missing head restraint on my rental car. But is this the right vehicle?

August 19, 2024August 14, 2024 by Christopher Elliott

Enterprise charges Josephine Donatelli $515 after it discovers a missing head restraint in a rental vehicle. But was it her rental vehicle?

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