PORTLAND OREGON Archives

Diane Blitzer subscribed to The Wall Street Journal but stopped receiving her papers after a contractor switch. Despite her calls and emails, months went by with no resolution, and the subscription fee kept draining her bank account. After multiple failed attempts to resolve the issue, she asked for a refund—only to be told it wasn't possible. Frustrated and out of options, Diane reached out for help. What unfolded was a surprising turn of events involving another major newspaper. Find out how her case was finally resolved.

I subscribed to the Wall Street Journal, but where’s my paper?

October 28, 2024October 11, 2024 by Christopher Elliott

Where are Diane Blitzer’s copies of The Wall Street Journal? And why won’t the newspaper give her a refund for the missed deliveries?

Leah Page's car rental experience turned sour when Thrifty charged her an extra $250 for an upgrade she never requested. Despite her efforts to resolve the issue, Thrifty's responses were frustratingly inconsistent. As Leah navigated the maze of customer service, she wondered if she would ever see her money again. With the situation seeming hopeless, she reached out for expert help. Could an advocate cut through the red tape and secure a refund for Leah, or was her $250 lost forever?

Oh no! Thrifty charged me an extra $250 for a car rental upgrade. Can I get a refund?

May 27, 2024February 21, 2024 by Christopher Elliott

When Leah Page picks up her rental car from Thrifty, it charges her a $250 upgrade fee. Can it do that without her permission? And how can she get a refund?

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