Amazon sent me the wrong water heater! Why can’t I get a refund?
Amazon sends Marshall Haney the wrong water heater. After he returns it, the company won’t refund his money. Where did he go wrong?
PAPER TRAIL
No hot water and no heat in my Vrbo rental. Why can’t I get a refund?
When Priya Engel turned on the shower in her San Diego vacation rental, the water ran cold and there was no heat. Repeated calls to the owner changed nothing, and now she wants her money back.
I canceled my Royal Jordanian Airlines tickets months ago. Where’s my money?
After John Bernath cancels his flight from Amman, Jordan, to Tel Aviv, on Royal Jordanian Airlines, a Booking.com representative promises him a full refund. So why has he received nothing?
I want my stolen $200 gift card back from Amazon. Can you help me?
Angela Hoo orders a $200 gift card from Amazon, but it’s stolen from her doorstep. Amazon offers a refund, but then it refunds the wrong card. How can she fix this?
Budget says we drove through a hailstorm. Now it wants me to pay $2,133
When Candace Welch returns her rental to Budget in Sioux Falls, S.D., the company bills her $2,133 for hail damage. Just one problem — there was no hailstorm.
Charter will pay my early termination fee, but how do I prove I have one?
When Judd Hollander switches cable companies, Charter agrees to pay his early termination fee. Only problem? AT&T, his former subscription TV company, won’t tell him how much he paid in writing. Can this advocate help?
A few secrets about asking you probably don’t know
Although Vivian Olds’ customer-service problem is pretty common, the solution isn’t.