OVERCHARGED Archives

Dalia Hamzeh’s weekend at the Miraval Berkshires turned sour after the resort overcharged her by $2,500 for two extra nights she didn’t book. Despite early promises of a refund, the hotel’s billing department went silent, leaving Hamzeh frustrated and out of options. After months of back-and-forth with no resolution, she reached out for help. Following an intervention, Miraval’s general manager finally responded, explaining the rate discrepancy and offering a refund or a complimentary return stay. Hamzeh chose to enjoy another visit to the resort, this time on the house.

Help! My all-inclusive hotel charged me for two extra nights

October 26, 2024October 23, 2024 by Christopher Elliott

The Miraval Berkshires, an all-inclusive resort in Lenox, Mass., overcharges Dalia Hamzeh by $2,500. Now, it is refusing to answer her emails. How can she get her money back?

Maria Jacobson was shocked when she received a $3,437 bill from Quest Diagnostics for a routine blood test, despite providing her health insurance information at the time of the visit. It turns out that Quest Diagnostics mistakenly used an old insurance code, leading to the full amount being billed directly to her. Despite repeated attempts to correct the error, the issue persisted. The situation highlights ongoing concerns with Quest Diagnostics' billing practices, where errors like these can leave patients with unexpectedly high charges, causing unnecessary stress and financial strain.

Quest Diagnostics overcharge: $3,437 for these blood tests?

September 5, 2024August 30, 2024 by Christopher Elliott

Why is Quest Diagnostics sending Maria Jacobson a $3,437 bill for her blood test? Her insurance company should cover it — or should it?

Who broke the contract -- CenturyLink or Terri Trier? That's the question we have to answer today. At stake: a $200 early termination charge.

Overbilled by CenturyLink — and now a $200 early termination charge?

February 6, 2024October 25, 2016 by Christopher Elliott

Who broke the contract — CenturyLink or Terri Trier? That’s the question we have to answer today. At stake: a $200 early termination charge.

Wells Fargo's premature deposit of a rental deposit check triggers overdraft fees of $805. Jeanne unsuccessful attempts to freeze account.

Covered in bank fees with no way out

January 22, 2024September 5, 2012 by Christopher Elliott

Jeanne Bowyer’s bank account is awash in fees, and her bank won’t stop them. Why can’t Wells Fargo help her?

I bought two one-way tickets from through Cheaptickets.com. I found tickets that were within my budget including the baggage fees.

If luggage fees are wrong, who pays?

June 24, 2024March 2, 2012 by Christopher Elliott

Carla Stewart believes she’s flying from Madrid to Cancun on Air Europa, and that her luggage fee is 60 Euros per bag. She’s wrong on both counts, and has to spend 500 Euros to transport her luggage on another airline. Who is responsible?

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