MISSING PACKAGE Archives

Leah Davidson faced a frustrating situation when she returned her iPhone 11 to a third-party seller on Amazon. Despite having a receipt proving her package was delivered, the seller claimed the box was empty and refused to refund her $319. Amazon's AI-driven customer service only complicated the matter, bouncing her between departments without resolution. It wasn't until a human finally reviewed her case that she got her money back, leaving the mystery of the missing phone unsolved.

I returned my iPhone, but Amazon is charging me for it. Is that fair?

November 1, 2024September 13, 2024 by Christopher Elliott

Leah Davidson returns her iPhone 11 to a third-party seller on Amazon. But the seller claims the box is empty. Does she still get her money back?

Inna Zaychik ordered a nightstand from Amazon, but despite the company marking it as delivered, she never received it. After multiple chats, emails, and calls with Amazon's customer service, she was left without her nightstand or a refund. Although Amazon initially refused to process a refund, claiming the package was delivered, Inna's detailed paper trail proved otherwise. With the A-to-z Guarantee on her side, and after some advocacy, Amazon finally returned the $95 to her account.

Amazon order problem: Where’s my nightstand?

November 1, 2024August 23, 2024 by Christopher Elliott

Where’s the nightstand Inna Zaychik ordered from Amazon? The company says it’s been delivered, but she doesn’t have it. Can she get a refund?

Joan Cassell sent her iPhone XR to Gazelle for recycling, but a disagreement over its condition led her to request its return. Gazelle claimed the phone was mailed back, but Joan never received it. Tracking information showed it was sent, but no delivery evidence was provided. Gazelle insisted the phone was stolen and advised filing a police report. After contacting the company on her behalf, they admitted USPS lost the device and compensated Joan with $170, exceeding the original offer. This story highlights the challenges of returning used electronics.

Gazelle lost my iPhone. Can you help me find it?

August 2, 2024July 26, 2024 by Christopher Elliott

Where is Joan Cassell’s iPhone? Gazelle says it sent it back to her, but there’s no evidence it was delivered. Whose responsibility is this lost phone?

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