LOS ANGELES Archives

Leah Page's car rental experience turned sour when Thrifty charged her an extra $250 for an upgrade she never requested. Despite her efforts to resolve the issue, Thrifty's responses were frustratingly inconsistent. As Leah navigated the maze of customer service, she wondered if she would ever see her money again. With the situation seeming hopeless, she reached out for expert help. Could an advocate cut through the red tape and secure a refund for Leah, or was her $250 lost forever?

Oh no! Thrifty charged me an extra $250 for a car rental upgrade. Can I get a refund?

May 27, 2024February 21, 2024 by Christopher Elliott

When Leah Page picks up her rental car from Thrifty, it charges her a $250 upgrade fee. Can it do that without her permission? And how can she get a refund?

mbark on a journey through 2024's must-visit travel destinations, carefully selected by a globetrotter. From Antarctica's icy wonders to the vibrant streets of Doha, discover unique experiences in each location for your travel itinerary.

I travel nonstop. Here are 12 places you have to see in 2024

January 2, 2024December 30, 2023 by Christopher Elliott

There’s no shortage of fascinating places to visit in 2024. I know because I’m on the road 365 days a year, and in 2023, I visited a few destinations I can personally recommend.

Breeze Airways lost my family's checked luggage on a flight from Los Angeles to Jacksonville, Fla. It's been four days, and we've had no update from Breeze. Plus, there's no way to get in touch with the airline

Breeze Airways lost our bags. Can you help me find them?

October 16, 2023October 9, 2023 by Christopher Elliott

Breeze Airways loses Benjamin Wallis’s luggage and won’t answer his calls. How can he get his bags back?

Don't Miss a Story!