HYATT Archives

Dalia Hamzeh’s weekend at the Miraval Berkshires turned sour after the resort overcharged her by $2,500 for two extra nights she didn’t book. Despite early promises of a refund, the hotel’s billing department went silent, leaving Hamzeh frustrated and out of options. After months of back-and-forth with no resolution, she reached out for help. Following an intervention, Miraval’s general manager finally responded, explaining the rate discrepancy and offering a refund or a complimentary return stay. Hamzeh chose to enjoy another visit to the resort, this time on the house.

Help! My all-inclusive hotel charged me for two extra nights

October 26, 2024October 23, 2024 by Christopher Elliott

The Miraval Berkshires, an all-inclusive resort in Lenox, Mass., overcharges Dalia Hamzeh by $2,500. Now, it is refusing to answer her emails. How can she get her money back?

Because I was unsure of the number and date of interviews I would have at the event, I decided to book a room for one night in the hotel.

Hyatt charged me for my canceled hotel room and now I’m stuck

January 23, 2024July 19, 2013 by Christopher Elliott

Fallon Speaker cancels a hotel room she doesn’t need at a job fair, but the cancellation doesn’t go through, and now she’s stuck in New York. Can this trip be saved?

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