The Sunswept Beach Hotel, a budget hotel on Barbados’ western coast, promises visitors they will be left “wanting for nought.” But when Josh Trevers checked in for a recent stay, he was left wanting for something: a working air conditioning to take the edge off the Caribbean heat.
Mary Fahy pays extra for a nonrefundable oceanview room through Expedia, but when she checks in, she’s given quarters overlooking the other side of the property. Is she owed a refund?
Jerome Garcia’s Hotwire hotel room is in the wrong place and overpriced. But did the online travel agency do anything wrong — and does he deserve a refund?
When Dave Mootz checked into the RIU Playacar two years ago, he was greeted by trucks and construction workers where there should have been a quiet beach. The area was undergoing a much-needed beach restoration project — during his much-needed Mexico vacation.
After Jane Hatch selected the room rate she wanted at the West Street Hotel in Bar Harbor, Maine, the hotel Web site delivered an unpleasant surprise on the next screen: The quoted price hadn’t included a $25-per-day “resort and club fee” that gave Hatch access to the hotel pool, hot tub and fitness center — whether she wanted it or not.
Derek Ho’s Expedia booking goes sideways, and he needs help. Can this trip be saved?
Renee Fasanella’s son is booked at a water park for spring break. Problem is, none of the pools are open. Why didn’t anyone mention that, and can he get his money back?
Tyson Howard has to pay a $50 phone bill at his hotel. But wait — aren’t long-distance calls “free”? Well, kinda.
