HOTEL Archives

You don’t have to be an expert on photographic evidence to take snapshots of your rental car before you drive off the lot, but it helps.

When you’re traveling, a picture can be worth a thousand dollars

January 28, 2024August 24, 2014 by Christopher Elliott

You don’t have to be an expert on photographic evidence to take snapshots of your rental car before you drive off the lot, but it helps.

Landra Osmus doesn’t smoke. So when she checked out of the Comfort Suites at Sabino recently, she almost choked on her bill.

The travel industry cracks down on smokers

January 27, 2024August 17, 2014 by Christopher Elliott

Something tells me Fatima from the front desk of the Hôtel du Triangle d'Or wants me to mind my own business, and I will.

What to do about that nonrefundable refundable hotel rate in Paris

January 27, 2024July 29, 2014 by Christopher Elliott

When the Glenmoriston Town House, in Inverness, Scotland, gave Andrea McEwen the keys to the wrong hotel room.

Does she deserve a full refund for a hotel room she stayed in?

January 27, 2024July 14, 2014 by Christopher Elliott

Upgrade. They said “yes” when their airline asked whether they were interested in paying extra for a premium seat just before boarding.

Should you go for a last-minute upgrade?

January 27, 2024July 13, 2014 by Christopher Elliott

Travel companies lie to you all the time. Why can't you lie right back? That's the provocative question raised by the Transparent Airfares.

If they lie to us, why can’t we lie back?

January 26, 2024May 10, 2014 by Christopher Elliott

Bob is being billed $383 for a hotel room he never used. Both his online travel agent and the hotel are telling him the charges are legit.

I canceled my hotel but was charged anyway

January 26, 2024April 25, 2014 by Christopher Elliott

If you think the airline industry doesn't do anything right. Brian Crummy had to pay for the same night twice at two different hotels.

Yes, airlines can do something right

January 26, 2024April 12, 2014 by Christopher Elliott

Qadir's case like a slam-dunk when it crossed my desk recently. He'd paid $1,307 for two rooms, for a total of three nights at a hotel.

Case dismissed: Was there really no room at the inn?

January 26, 2024March 25, 2014 by Christopher Elliott

Ifti Qadir’s case against the Royal San Marco & Suites Hotel and Orbitz seemed like a slam-dunk when it crossed my desk recently. He’d paid $1,307 for two rooms, for a total of three nights.

The hotel was closed fro renovations, so why didn't anyone tell this traveler?

Help! My vacation package is missing a hotel

January 26, 2024March 21, 2014 by Christopher Elliott

After her hotel closes for renovations, Amber Sharma’s vacation package seems to fall apart. Now the online agency she bought it with won’t help her fix it.

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