I’m still waiting for a refund from Hotels.com
When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing.
HOTEL
This new hotel design concept blurs lines between work and play
As you walk into the 4290 Bistro at the Crowne Plaza Palo Alto, in California’s Silicon Valley, you’ll see a plaque commemorating the property’s place in technology history. It was here that Internet pioneers Vint Cerf and Bob Kahn developed the TCP specification in 1973.
Expedia promised me a full refund of my hotel fee. Then it went back on its word
Expedia promised it wouldn’t charge Katy McLaughlin for her canceled hotel reservation. So why didn’t it keep its word?
There’s no smoke in my hotel room, so what’s this $250 charge?
When Samantha Armstrong sees a $250 charge on her hotel bill, she’s told it’s because she smoked in her room. Just one small problem: Armstrong doesn’t smoke.
Another $72 in taxes for my hotel? But I thought we already paid!
When it comes to price transparency, airlines get almost all the attention — and rightfully so. But Joseph Jacobazzi wants us to devote a little bandwidth to hotels today. Bonus: His case doesn’t involve mandatory resort fees.
If they resell my room, why can’t I get a refund?
Just before Gerald and Byrone LoCasale set sail on an 18-day Princess cruise from Fort Lauderdale, Fla., to Los Angeles, disaster struck.
Hey Hotels.com, when were you planning to tell me I needed a visa?
When Jane Torres books a hotel “near” Hong Kong International Airport, Hotels.com omits a key detail. She also needs a visa. Now what?
Is something wrong with Hotwire’s smoking filter?
When Michelle Palenschat books a room through Hotwire, she ends up in a smoking room. Can the company do that?
Do Americans really make 15 million “bogus” hotel reservations a year?
American travelers make approximately 15 million “bogus” hotel bookings a year more than the 2.5 million reservations previously believed
What to do about hotel renovation hassles
As hotel renovations go, the one Robert Reich experienced was pretty extreme. The property he’d booked in Baltimore.