FEE
Are hotel resort fees on their way out the door?
Even though the Doubletree San Juan isn’t really a resort, it still charged Cheryl Nygaard an 18% per night resort fee on her recent visit to Puerto Rico.
Why are families drowning in travel fees?
After Eric Kodish finished making his reservation at the Sheraton Princess Kaiulani in Honolulu’s Waikiki Beach for the upcoming Christmas holiday, he tried to tie up one loose end: ensuring the two rooms he’d booked for his family were connected.
Do travel companies charge too many junk fees?
Susan Jay regrets picking up the phone to make a call from Harrah’s Atlantic City. But she says she had no choice. Her cell phone wasn’t getting a clear signal.
I had an aneurysm, but British Airways is keeping my money
After Gavin King suffers an aneurysm and misses his flight to England, British Airways decides to keep his money. Requests for a refund or credit go unanswered. Looks like a case for the Travel Troubleshooter.
Two letters on my ticket cost $300 — are you serious?
Agnes Lednum’s husband’s ticket is missing two little letters — “Jr” — and in order to fix it, her online travel agency wants $300. Is that her only option?
Why did T-Mobile charge me an early termination fee?
T-Mobile wants to charge Chad Jones a $200 early termination fee. But wait — isn’t he on a month-to-month plan? He sure is. Or at least, he thinks he is.
Help! DirecTV is charging $235 for my move
DirecTV wants to charge Heather Amaral $238 for moving her service, even though she didn’t want to move, and even though the moving fee wasn’t adequately disclosed. Does she have a case?
