Budget car rental cleaning fee problem: Hey, that’s not my vehicle!
After Budget finds animal hairs in Bernard Sia’s rental car, it charges him a $125 car rental cleaning fee. But Sia doesn’t have a pet — and that’s not his only problem.
FEE
Hotel fee warning: What “for your convenience” really means
If you’ve ever seen the words “for your convenience” on a hotel bill, you probably suspect it’s not really for your convenience. It’s for their convenience.
Hey, what’s this disposition fee from Hyundai?
When Kim DeBiase ends her lease for a Hyundai Sonata, the dealership demands a $400 payment for a disposition fee. And that puts her in a bad disposition. Does she really have to fork over the money?
The surprise $70 “application” fee wasn’t so visionary
When Otis Millbrook Jr. applies for a new, low-income home in California, his application is turned down. But not before the company extracts a $70 “application” fee. Is that right?
Expedia promised me a full refund of my hotel fee. Then it went back on its word
Expedia promised it wouldn’t charge Katy McLaughlin for her canceled hotel reservation. So why didn’t it keep its word?
Offered a reward but ended up with a monthly “membership” fee
What’s this offer of “Dermallo” from the Delta.com site? Pat Morin wants to know. So will you.
There’s no smoke in my hotel room, so what’s this $250 charge?
When Samantha Armstrong sees a $250 charge on her hotel bill, she’s told it’s because she smoked in her room. Just one small problem: Armstrong doesn’t smoke.
Another $72 in taxes for my hotel? But I thought we already paid!
When it comes to price transparency, airlines get almost all the attention — and rightfully so. But Joseph Jacobazzi wants us to devote a little bandwidth to hotels today. Bonus: His case doesn’t involve mandatory resort fees.
Hit with an early termination fee from AT&T — and then some
Santosh Reddy gets hit with an extra charge after terminating his AT&T account. Can they do that?
When a traveler dies, do survivors get a refund?
Marlene Eckert was looking forward to a spring river cruise in southern France, which included planned ports of call in scenic Lyon, Beaujolais, Arles and Avignon, along with an extension to Nice. But in January, her husband suffered a massive heart attack and died.