ENTERPRISE Archives

Stacey Wall rented a car from Enterprise in Phoenix and took photos of a small dent on the door before driving it. Weeks later, she received a $1,391 damage claim dated three days after returning the car. Despite providing timestamped evidence of pre-existing damage, Enterprise insisted she was responsible. After escalating the issue, Enterprise reviewed the photos again and agreed to drop the claim, leaving Stacey relieved but questioning why this happened with her rental Windstar.

I have proof that I didn’t damage my rental car. So why do I have to pay?

November 24, 2024October 9, 2024 by Christopher Elliott

Stacey Wall has proof that she didn’t damage her rental car. So why does Enterprise want to charge her, anyway?

Michael Roehricht found himself in a tough spot after damaging a rental car from Enterprise in Germany. Despite his efforts to work with his car insurance company to cover the damages, Enterprise refused to provide the necessary repair invoice, leaving Michael in limbo. With his insurance company’s deadline approaching, Michael reached out for help. After a frustrating back-and-forth, Enterprise finally provided the documentation, allowing his insurance company to settle the claim for $17,552. This case highlights the importance of obtaining a repair invoice in rental car disputes.

How do I get a repair invoice from Enterprise? My insurance company needs it

October 23, 2024October 2, 2024 by Christopher Elliott

Michael Roehricht needs a repair invoice from Enterprise to file a claim with his car insurance company. Why won’t the company send him the paperwork?

Josephine Donatelli was charged $515 by Enterprise for a missing head restraint and hat shelf from her rental car. However, she insists she returned the vehicle exactly as she rented it. Enterprise sent the claim more than a month after the return, with insufficient evidence to prove it was her rental car, including no photos with identifying details like a license plate. After disputing the charge with her credit card company and contacting Enterprise, a representative apologized for the error and refunded the money, acknowledging the confusion and promising future rental credits.

Billed $515 for a missing head restraint on my rental car. But is this the right vehicle?

August 19, 2024August 14, 2024 by Christopher Elliott

Enterprise charges Josephine Donatelli $515 after it discovers a missing head restraint in a rental vehicle. But was it her rental vehicle?

Did Jesse Treakle lose the cargo cover in the BMW x-5 he rented from Enterprise in Zürich, Switzerland? Of course not. So why is he getting these demand letters from PurCo, telling him he must pay $1,202 in the next 10 days?

I didn’t lose the cargo cover in my rental car. Do I still have to pay this $1,202 damage claim from Enterprise?

April 29, 2024April 22, 2024 by Christopher Elliott

Did Jesse Treakle lose the cargo cover in the BMW x-5 he rented from Enterprise in Zürich, Switzerland? Of course not. So why is he getting these demand letters from PurCo, telling him he must pay $1,202 in the next 10 days?

Noah's rental dilemma with Alamo unravels. An unpaid bill mystery, a communication breakdown, and a surprising resolution.

I might be on Alamo’s Do Not Rent list. Can you find out?

January 19, 2024August 14, 2023 by Christopher Elliott

Noah Finkel thinks he might be on Alamo’s dreaded Do Not Rent list, but he can’t get a straight answer — or rent a car. How do you find out?

Many travelers get blindsided by extra charges when they return their car rental. Here's how Enterprise determines if you damaged a rental.

How Enterprise determines if you damaged a rental (updated)

October 23, 2024December 26, 2019 by Christopher Elliott

Enterprise has been accused of running a ding-and-dent scam so often by readers of this site, I’ve lost count.

Nailed by Enterprise for a flat tire

January 18, 2024November 23, 2015 by Christopher Elliott

Curtis Brown rented a car from Enterprise in London recently, but he didn’t get far. Less than two days after picking it up, one of his tires went flat. Enterprise says he’s responsible for the damage, but he disagrees.